Privacy Policy
Effective Date: January 2025
At Darroch Learg (“we,” “our,” “us”), we are committed to protecting the privacy and security of our website visitors, guests, and customers. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, book a stay, or contact us.
1. Information We Collect
We may collect and process the following personal data:
• Personal Identifiers: Name, email address, phone number, and address.
• Booking Information: Details of your reservation, including dates, number of guests, special requests, and payment information.
• Technical Data: IP address, browser type, operating system, and other information collected via cookies.
• Communication Data: Records of your correspondence with us via email, phone, or our contact forms.
2. How We Use Your Information
We use your personal data for the following purposes:
• To process bookings and manage your stay.
• To communicate with you about your reservation or inquiries.
• To improve our website and ensure its functionality.
• To comply with legal obligations.
• To send promotional emails (only with your explicit consent).
3. Legal Basis for Processing
We process your personal data based on one or more of the following legal grounds:
• To fulfill our contractual obligations to you.
• To comply with legal obligations.
• With your consent (e.g., for marketing communications).
• For our legitimate business interests, such as improving our services.
4. How We Share Your Information
We may share your information with third parties only when necessary, including:
• Payment processors to handle secure transactions.
• Service providers who assist in website functionality or booking management.
• Law enforcement or government authorities, as required by law.
We do not sell, rent, or trade your personal data to third parties for marketing purposes.
5. Cookies and Tracking Technologies
Our website uses cookies to improve your browsing experience and analyse website traffic. Cookies may include session cookies, functionality cookies, and analytics cookies. You can manage your cookie preferences through your browser settings.
6. Data Retention
We retain your personal data only as long as necessary for the purposes outlined in this policy, or as required by law. After this period, your data will be securely deleted or anonymised.
7. Your Rights
Under data protection laws, you have the following rights:
• The right to access, correct, or update your personal information.
• The right to request the deletion of your personal data.
• The right to object to or restrict certain data processing activities.
• The right to withdraw consent where processing is based on consent.
• The right to lodge a complaint with the UK Information Commissioner’s Office (ICO).
To exercise these rights, please contact us using the details below.
8. Data Security
We take appropriate technical and organizational measures to safeguard your personal data against unauthorized access, loss, or misuse.
9. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these sites. Please review their privacy policies before submitting personal information.
10. Children’s Privacy
Our website is not intended for children under the age of 16, and we do not knowingly collect data from them.
11. Updates to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.
12. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:
Darroch Learg Hotel
Address: 56 Braemar Road, Ballater, Aberdeenshire, AB35 5UX
Phone: +44 (0)13397 55443
Email: enquiries@darrochlearg.co.uk